Get in touch

Reach out to us in case of any queries or concerns.

Frequently asked questions

Do you accept returns?
If your item was damaged during shipping or was inaccurately represented in the original listing, please contact us within 30 days of receipt for assistance returning your order. We will provide you with a pre-paid return shipping label. Returns are not accepted after this window has closed.  Please fully inspect the item's photographs, item specifics and description. Manufacturer's labels may be too general or inconsistent.  Please refer to the exact measurements and details provided for the most accurate impression of the item. We are always happy to provide additional information and photos, please contact us with any questions!
When will my order arrive?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping you choose, shipping date estimates may appear on the shipping quotes page. Please note our three-day handling time when placing your order. After an item has been shipped, we are unable to hasten delivery any further. All shipments are subject to standard postal delays due to Holidays, seasonal volume, and labor shortages. If you are concerned about the status of your delivery, please contact us. Please also note that shipping rates for the items that we sell are determined by the shipping carrier and are calculated based on weight, size, and distance. 
How do you authenticate fine jewelry?
We authenticate fine gold jewelry by checking for hallmarks, and conducting acid tests to confirm metal purity. Maker’s marks help us identify the manufacturer when available. Gemstones and diamonds are tested with a Presidium gem tester, and other stones are verified based on their unique features. We also assess craftsmanship, like knotting between each pearl on genuine pearl strands.
How do you authenticate designer items?
We authenticate designer items by closely examining typography, logos, stitching, and overall craftsmanship. Each brand has specific standards. For example, Louis Vuitton uses symmetrical stitching and a precise shade of yellow thread. We also verify serial numbers and production codes to ensure authenticity.

Visit Our Shops!

  • Fairfax

    360 N Fairfax Ave, Los Angeles, CA 90036

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Granville

    11801 Santa Monica Blvd, Los Angeles, CA 90025

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Veteran

    10960 Santa Monica Blvd, Los Angeles, CA 90025

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Venice

    12120 Venice Blvd., Los Angeles, CA 90066

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Burbank

    2515 Magnolia Blvd, Burbank, CA 91505

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Overland

    3757 Overland Ave, Los Angeles, CA 90034

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Canoga Park

    21716 Sherman Way, Canoga Park, CA 91303

    Store Hours: 10am-6pm

    Friday & Saturday: 10am-7pm

    Donation Hours: 8am-5pm

  • Donation Center (Donations Only)

    4625 W Washington Blvd, Los Angeles, CA 90016

    Donation Hours:

    9am-5pm Everyday

    Pickup Hours:

    10am-4pm Mon-Sat

    Pickup Closed Sunday