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If your item was damaged during shipping or was inaccurately represented in the original listing, please contact us within 30 days of receipt for assistance returning your order. We will provide you with a pre-paid return shipping label. Returns are not accepted after this window has closed.  Please fully inspect the item's photographs, item specifics and description. Manufacturer's labels may be too general or inconsistent.  Please refer to the exact measurements and details provided for the most accurate impression of the item. We are always happy to provide additional information and photos, please contact us with any questions!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping you choose, shipping date estimates may appear on the shipping quotes page. Please note our three-day handling time when placing your order. After an item has been shipped, we are unable to hasten delivery any further. All shipments are subject to standard postal delays due to Holidays, seasonal volume, and labor shortages. If you are concerned about the status of your delivery, please contact us. Please also note that shipping rates for the items that we sell are determined by the shipping carrier and are calculated based on weight, size, and distance. 

We authenticate fine gold jewelry by checking for hallmarks, and conducting acid tests to confirm metal purity. Maker’s marks help us identify the manufacturer when available. Gemstones and diamonds are tested with a Presidium gem tester, and other stones are verified based on their unique features. We also assess craftsmanship, like knotting between each pearl on genuine pearl strands.

We authenticate designer items by closely examining typography, logos, stitching, and overall craftsmanship. Each brand has specific standards. For example, Louis Vuitton uses symmetrical stitching and a precise shade of yellow thread. We also verify serial numbers and production codes to ensure authenticity.